How do you decide what technology your church uses? Does the staff decide what makes their work most efficient? Does your pastor or board of trustees make the decisions? Does each individual ministry do its own thing? Is it the responsibility of a communications committee?
For a few years I did pro bono consultation for churches and church related organizations that had issues with how to take advantage of newer technologies that had become available to them. We had mixed success, primarily in proportion to the level of support from the high profile members of the church and to the willingness of the leadership to embrace the idea that technology was the servant of ministry and therefore should specifically be designed, purchased, and set up with the idea of advancing ministry in mind. To many, technology was a necessary evil, not a tool that could be used for the Kingdom.
Let me try to explain. The churches I assisted that were successful in their goals had specific missions they wanted to accomplish. They wanted my assistance in finding ways that these tasks could be accomplished. In each case we established a group or committee that was responsible for coordinating with the various ministries and helping to determine what potential courses of action could be taken to accomplish their goals. Recommendations for technology purchase, deployment, maintenance, and use came through this group, regardless of who actually ended up making the decisions regarding the implementation of the programs. The job of the technology committee was to facilitate any ministry that needed the use of modern tech, whether blogging, setting up Websites, using projection screens in worship, audio tech, or just daily office work. I encouraged the inclusion of representatives of any group that was the primary user of the equipment, such as administrative staff, or music ministries. We also looked for ways that ministries that were less involved in the use of tech could request access to the group and the technology. The idea was to design the ministry first, albeit with an understanding of some of the possibilities available, and then establish what was needed to accomplish the task. Once new technology was deployed, the church would always look for ways to maximize its investment by finding new ways to use what it already had. As of my last venture in consulting with these churches, those who were following this model were enthusiastic about what they were doing and what possibilities lay ahead.
The flip side of all this is those churches that were either fragmented or involved in turf wars. I should use my own church here as an example, I suppose. I stopped the consulting work I had been doing because I was asked by the pastor and a few of the church leadership to do similar work for my own congregation. I very quickly ran into groups and individuals who had the technology they were using just where they wanted it, and who and strongly, strongly resisted any suggestion that others be allowed to use the equipment. After over 2 years of trying to simply get folks to report monthly in an open way on what was being done with technology so others would know what was available for their use, I found I could not even get consistent answers from the people who did tech-related work in the church. Usually the staff either didn’t know what other staff members are doing or for some reason they do not wish to tell.
Of course, there were also the nay-sayers who felt that modern technology, such as the Internet, blogs, or advanced things such as projecting text on walls, has no place in the church. The powers that be refused to even consider the use of voice and video protocols to allow a terminally ill woman to be in contact with her church friends of many years. The mantra was continually intoned that older folk weren’t interested in such things; this in spite of the willingness of all the parties involved in the actual process to give it a try. (I finally found a way to get things set up anyway, but the fine lady had died in the meantime.)
I have requested that a technology group be established, as in the other churches I counseled, but the leader of our governing committee sees no purpose in this. The trustees (who incidentally have no members who seem to have a substantial interest in technology, not to mention technology/information management experience) recently decided what systems we should have based on the suggestions of a single professional group, who also happened to make arrangements for the purchase and installation of equipment. No second opinion, even when I brought the advice to seek one from a group of several people who individually manage major information and technology services for organizations that handle thousands of devices of over a hundred varieties. I have no idea where the trustees came up with their operation requirements, but I know they did not meet with the ministries of the church to discover their needs. They made the decisions and then thrust them upon the rest of us. I don’t claim that my opinion is necessarily right or that my advice must be followed, but I do feel it is in the best interest of the church that the possibilities be discussed.
So there we are. Our church, as well as several that asked my advice but did not even discuss it, have technology that can be used for multiple missions, but is solely controlled by one individual or small group of individuals. It has expensive new equipment that is designed to do what non-users of the equipment think it should do rather than designed to meet pre-determined “business” needs. It has no official policy regarding coordinating technology use or trying to assist ministries who have a need for such technology. Even those who do, in fact, use what technology we have aren’t always sure how they are supposed to work with church ministries. Reports I have received from the people from other churches with whom I consulted in the past suggest that this state of affairs exists in the churches that chose to remain with their status quo. In the meantime, one of the smallest churches, in terms of financial resources anyway, has church attendance from Afghanistan and a retirement center by way of the Internet, thanks to their own inspiration and willingness to let the horse pull the cart instead of the other way around.
I still help somewhat at my church. Some of the tasks I assist with are very poorly coordinated and not very effective, but we do what we can. The church regularly makes use of over $1,000 of equipment I have loaned it, but which the trustees have forgotten isn’t theirs. I serve as chair of 2 committees, but it should be budget time now and no one has contacted me regarding my committees’ financial needs. I use my personal equipment to do work for ministries that become aware of my willingness (as long as time allows) to help, equipment and software that costs several thousands of dollars, and of course my education and experience which, should I charge them my going rate, would be an additional expense. I don’t begrudge any of it. I just wish that there was a willingness to get together and see how to make the most effective use of it. I have started receiving requests from other organizations again. Maybe it is time to once more leave all the decisions regarding the appropriate missions of our congregation in the hands of those who have control of the resources, rather than those who are involved in the ministries. Not bitter. Just trying to discern where God most wants me to be, and more and more His call seems to be coming from a distance.
The Tonsured One